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Compare Hearing aids is owned by Hidden Hearing Ltd Group Ltd (registered in England and Wales under company number 1990227 at Hidden Hearing Ltd, Meadow House, Medway Street, Maidstone, Kent, ME14 1HL) VAT number – 702459451 (“Hidden Hearing Ltd”, “we”, “us”, “our”). Use of the website, including all pages within it (collectively referred to as the “Website”) is governed by these Terms and Conditions (“Terms”). These Terms define our relationship with you, being the individual person or business (be that an individual engaged in business, firm or corporate entity) using the Website and/or creating an account to use the Website and referred to hereafter as “you” or “your”.
These Terms apply to your use of the Website and detail the conditions of use on which you may make use of the Website, whether as a guest or registered user.
Where you are a registered user, these Terms also apply to all visitors using your account, and others who access or use the Website through your account.
Use of the Website includes accessing, browsing or registering to use the Website.
Please read these Terms carefully before you start to use the Website, as these will apply to your use of the Website. We recommend that you print a copy of these Terms for future reference.
These Terms, and any agreement between you and us, are in the English language only.
Your access to and use of the Website is conditional upon your acceptance of and compliance with these Terms. By accepting these Terms electronically or in writing, and/or by accessing or using the Website, you confirm that you accept these Terms and that you agree to comply with them.
If you do not agree to these Terms, you must not use the Website.
These Terms refer to the following additional terms, which also apply to your use of the Website:
If you sign up for additional services through the Website, any applicable Service Terms will apply to such registrations.
Strictly necessary cookies – these are cookies that are essential to the operation of the Website.
Analytical/performance cookies – these cookies allow us to recognise and count the number of visitors to the Website.
Functionality cookies – these cookies are used to recognise you when you return to the Website.
Targeting cookies – these cookies record your visit to the Website, the pages you have visited and the links you have followed.
We may monitor traffic to the Website and collect information in regard to the referring website from which you have got to the Website from in order to see our most popular sources of business.
For more information on specific cookies used on this website, view our Cookies Page.
This Website (http://www.hiddenhearing.co.uk) is owned and operated by Hidden Hearing Limited.
This Policy explains how we collect and use your information. In this Policy, "we", "us" and "our" means Hidden Hearing Limited.
We may change this Policy from time to time so please check back when you use our services to make sure that you have seen the most up to date version.
If you have any questions about this Policy, or would like to exercise your rights, you can email our Data Protection Officer at firstname.lastname@example.org, telephone us at 0800 0378 989, or use our Website contact form: http://www.hiddenhearing.co.uk/contact-us/..
1. Who we are
Hidden Hearing Limited is a private limited company incorporated in England and Wales (Company number 01990227), with a registered office at Medway Street, Maidstone, Kent, ME14 1HL. We are registered with the Information Commissioner's Office (ICO) as a data controller in the United Kingdom, with registration number Z7161992. You can find out more about our registration with the ICO by visiting the "ICO's website.
2. When do we collect information about you?
Some of the information we collect about you can be used to identify you. This type of information is defined as "Personal Data" under the UK Data Protection Act 1998 and, from 25 May 2018, the EU General Data Protection Regulation (EU) 2016/679. In this Policy we use the words "Personal Information" to talk about your Personal Data.
We collect your Personal Information:
By accessing or using the Website, you agree to be bound by these Terms. If you are using or accessing the Website on behalf of any business (be that an individual engaged in business, firm or corporate entity) (“Organisation”), then you are agreeing to these Terms on behalf of that Organisation and you represent and warrant that you have authority to bind the Organisation to these Terms. In that case, “you” and “your” refers to you and the Organisation under these Terms and any other relevant policy.
We may revise these Terms, and the policies referred to herein, at any time by amending this, or any other relevant, page. The most current version(s) will always be posted to the Website.
If a revision to the Terms, or policies, in our sole discretion, is material we will notify you (for example via e-mail to the e-mail address associated with your account).
Please check this page from time to time to take notice of any changes we make, as they are binding on you. By continuing to access or use the Website after revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Website.
We may update the Website from time to time, as we evolve, refine or add more features to the Website, often without prior notice to you, and we may change the content at any time. However, please note that any of the content on the Website may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that the Website, or any content on it, will be free from errors or omissions.
The Website is made available free of charge.
We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to the Website.
You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
Creating a registered account, through which you intend to use the Website, is conditional upon your acceptance of and compliance with these Terms.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You are responsible for safeguarding the password that you use to access the Website and for any activities or actions under your password, whether your password is with us or a third party service. You must not disclose it to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
You must provide us with accurate information when you create your account with us.
You must never use another user’s account without permission.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com.
You are granted a limited licence only, subject to the below restrictions, to view the material contained within the Website.
We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
All rights, title and interest in and to the Website are and will remain the exclusive property of Hidden Hearing Ltd.
Nothing in these Terms gives you the right to use the “Hidden Hearing Ltd” name or any of Hidden Hearing Ltd’s trade marks, logos, domain names and other distinctive features. Any feedback, comments or suggestions you may provide regarding Hidden Hearing Ltd or the Website is entirely voluntary and we will be free to use such feedback, comments or suggestions as we see fit and without any obligation to you.
You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use and you may draw the attention of others within your Organisation to any content posted on the Website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.
You must not use any part of the content on the Website for commercial purposes without first obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Hidden Hearing Ltd is trusted by those with whom it works and the users of the Website and we trust you to use the Website responsibly. You agree not to misuse the Website. For example, you must not, and must not attempt to do the following things:
use the Website for any unlawful purposes or for promotion of illegal activities;
post any content on the Website in violation of any applicable law, including intellectual property laws and right of privacy or publicity laws, or any contractual obligation;
impersonate others through the Website or otherwise misrepresent your affiliation with a person or entity in a manner that does or is intended to mislead, confuse or deceive others;
publish or post other people’s private or personally identifiable information, such as credit card numbers, street address or Social Security/National Identity numbers, without their express authorisation and permission;
send unsolicited communications, promotions or advertisements or spam;
access, tamper with or use non-public areas of the Website, Hidden Hearing Ltd’s computer systems or the technical delivery systems of Hidden Hearing Ltd’s providers;
probe, scan or test the vulnerability of any system or network or breach or circumvent any security or authentication matters;
access or search the Website by any means other than our publicly supported interfaces (for example, “scraping”); or
interfere with, or disrupt, the access of any user, host or network, including without limitation sending a virus, overloading, flooding, spamming, mail-bombing the Website, or by scripting the creation of content in such a manner as to interfere with or create an undue burden on the Website.
We may investigate and/or suspend your account if you or others using your account violate any of the rules above. Furthermore, we reserve the right to immediately terminate your account without further notice in the event that, in our sole and absolute judgment, you or others using your account violate these Terms or abuse the use of the Website.
The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content of the Website.
Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up-to-date.
The Website is provided as is, with all faults, and Hidden Hearing Ltd makes no express or implied representations or warranties of any kind related to the Website, whether such liability is under contract, tort, or otherwise. Hidden Hearing Ltd, including its officers, directors and employees, shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of the Website.
Without limiting the foregoing, Hidden Hearing Ltd and its licensors do not warrant that the content on the Website is accurate, reliable or correct; that the Website will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Website is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Website is downloaded at your own risk and you will be solely responsible for any damage to your computer system or mobile device or loss of data that results from such download or your use of the Website. We do not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party through the Website or any hyperlinked website or service, and we will not be a party to or in any way monitor any transaction between you and third party providers of products or services.
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the maximum extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.
In no event shall Hidden Hearing Ltd, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of the Website, whether such liability is under contract, tort (including negligence), breach of statutory duty, or otherwise. Hidden Hearing Ltd, including its officers, directors and employees, shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of the Website.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, the Website; or
use of or reliance on any content displayed on the Website.
We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on the Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
You hereby indemnify to the fullest extent Hidden Hearing Ltd and its licensees and licensors, and our and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, demands, causes of action and expenses (including but not limited to legal fees) arising out of or in any way related to your access or use of the Website or your breach of the provisions of these Terms.
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.
We do not guarantee that the Website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access the Website. You should use your own virus protection software.
You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the United Kingdom Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
You may link to the home page of the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to the Website in any website that is not owned by you.
The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in these provisions.
If you wish to make any use of content on the Website other than that set out above, please contact firstname.lastname@example.org.
Where the Website provides links to other websites or resources, these links are provided for your information only. As Hidden Hearing Ltd has no control over such sites and resources, you acknowledge and agree that Hidden Hearing Ltd is not responsible for the availability of such external sites or resources and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.
These Terms, together with any amendments and any additional agreements you may enter into with Hidden Hearing Ltd in connection with the Website, will constitute the entire agreement between you and Hidden Hearing Ltd and you agree that they extinguish all representations (whether written or oral) of any kind or of any person other than those expressly set out in these Terms or any amendments and any additional agreements you may enter into with Hidden Hearing Ltd in connection with the Website.
No waiver of any sections of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Hidden Hearing Ltd’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
These Terms, their subject matter and formation are governed by English law. Any agreement made through your use of the Website and any dispute or claim arising out of or in connection with any such contract will be governed by English law.
You and we both agree that the courts of England and Wales will have jurisdiction.
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit www.google.co.uk/goodtoknow/data-onthe-web/cookies
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
On our Website we use the following kinds of cookies:
You can remove any cookies already stored on your computer and you can control how your web browser deals with cookies by clicking "turn cookies off" in the "Cookie control" pop up at the bottom left corner of our Website, or by changing your browser settings. Turning cookies off may prevent you from using parts of our Website.
Many browsers give a range of options for managing cookies, including obtaining consent for every cookie, blocking certain types of cookie and blocking cookies from unrecognised websites. You can set your browser to block all cookies. However, if you do this many sites will not work as smoothly as you are used to and some basic functionality that is dependent on cookies will not work at all.
The following links go to the relevant help sections for the major web browsers and explain how to manage your cookies:
We use the following specific cookies:
We also allow other companies, called third-party ad servers or ad networks, to serve advertisements on our behalf.
We do not provide any personally identifiable customer information to these advertisers or thirdparty websites. Currently we have relationships with the following third-party ad networks:
This Website (http://www.comparehearingaids.org) is owned and operated by Hidden Hearing Limited.
We may change this Policy from time to time so please check back when you use our services to make sure that you have seen the most up to date version.
If you have any questions about this Policy, or would like to exercise your rights, you can email our Data Protection Officer at email@example.com, telephone us at 0800 0378 989, or use our Website contact form: http://www.hiddenhearing.co.uk/contact-us/.
1. Who we are
Hidden Hearing Limited is a private limited company incorporated in England and Wales Company number 01990227), with a registered office at Medway Street, Maidstone, Kent, ME14 1HL.
We are registered with the Information Commissioner's Office (ICO) as a data controller in the United Kingdom, with registration number Z7161992. You can find out more about our registration with the ICO by visiting the ICO's website.
2. When do we collect information about you?
Some of the information we collect about you can be used to identify you. This type of information is defined as "Personal Data" under the UK Data Protection Act 1998 and, from 25 May 2018, the EU General Data Protection Regulation (EU) 2016/679. In this Policy we usethe words "Personal Information" to talk about your Personal Data.
In connection with this Website we collect your Personal Information:
We also check your contact information against lists which we receive from third party service providers, or from public sources such as the electoral roll, to make sure that we have recorded your contact details correctly. This helps us to keep our records up to date and ensure that we can provide you with relevant information and services.
3. What types of Personal Information do we collect and process?
We process the following kinds of personal information if you provide it to us:
Each time you visit the Website we may automatically gather the following information:
When a friend or relative gives us information about you this could include for example your name, your relationship to the individual and your comments or reactions to that individual's hearing.
4. Automatic profiling
When we collect information about you it is stored in our customer relationship management system. This automatically integrates with a program which segments our customers and potential customers into different profile categories. These profile categories, loosely based on information such as post codes, age and requirements affects:
This automatic profiling does not disadvantage you in any way: our aim is to make our communications with you as relevant and as tailored as possible, to provide you with a better service. You have the right to opt out of marketing communications at any time. We will always respect your wishes.
5. Why do we collect and use your information, and what are our lawful grounds for doing so?
We use your Personal Information for the following purposes:
6. Where we store your Personal Information
Our servers are managed by our parent company, William Demant, and are located within the EEA.
7. How we share your Personal Information
We share your Personal Information with companies within our corporate group. We will only share your Personal Information with unrelated third parties as described in this Policy.
We may share your Personal Information with our service providers for tasks such as:
We will only share your information in these circumstances if it is necessary to do so in order for our service providers to perform the service for us. These companies are not authorised to keep or use your Personal Information for any other purpose.
If we sell all or any part of our business, the parties which buy it may have access to your Personal Information.
8. How long do we keep your Personal Information?
We hold your personal information for as long as we need to for legitimate legal or business reasons, including to comply with any regulatory obligations. Depending on the record types and our relationship with you, retention periods range from 3 months to 7 years, or for the period during which you request our services.
If you would like more detailed information about our retention policy, please email us at firstname.lastname@example.org or use one of the other methods in the "Contact us" section below
We aim to keep your Personal Information secure. In order to prevent unauthorised access or disclosure, we use appropriate physical, technical and organisational measures to keep the Personal Information we collect secure. Our service providers are required to do the same.
Unfortunately, transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information once we receive it, we cannot guarantee the security of your Personal Information transmitted to our Website; any transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access or loss.
11. Links to other websites
The Website may contain links to the websites of other companies and organisations which may be of interest (“Third Party Sites”).
Once you have used these links to leave our Website, we do not have any control over how other companies use your Personal Information collected through such Third Party Sites. We cannot therefore be responsible or liable for the protection and privacy of any Personal Information which you provide whilst visiting them.
Third Party Sites are governed by their own privacy policies. Please be careful when accessing Third Party Sites and make sure that you check the applicable privacy policies.
12. Controlling your Personal Information
You have the right to ask us not to process your Personal Information for marketing purposes. You can exercise this right at any time by:
We will never sell your Personal Information, and we will only share your Personal Information as described in this Policy.
If we are processing your Personal Information on the basis of your consent, you have the right to withdraw your consent at any time.
13. Access to your Personal Information, deletion, restriction, rectification and transfer
You have the right to request details (and a copy of) the Personal Information we hold about you and to ask us to delete, restrict, correct (rectify) or transfer (port) your Personal Information. Our response will depend on which legal grounds we are using to process the data in question, and the circumstances of the particular processing. You can find out more about your rights by viewing guidance from the Information Commissioner's Office here.
You can exercise your rights by sending us a written request by email or by post, or by using any of the other methods set out in our "contact us" section below.
With each request please include identification information (such as a copy of your passport or driving licence and a recent utility bill). If you have particular information in mind, please be as specific as you can so that we can respond to you as quickly as possible.
14. Complaints to the ICO
If you are unhappy with us, our service, or with the way that we treat your Personal Information please contact us and we will work with you to resolve your issue.
You also have the right to contact the UK data protection authority, the Information Commissioner's Office (ICO). You can contact the ICO through its website: https://ico.org.uk/global/contact-us/. You can also call the ICO helpline from the UK on 0303 123 1113, or +44 1625 545 745 if calling from outside of the UK.
16. Contact Us
If you have any questions on this Policy, or would like to exercise your rights, you can contact our Data Protection Officer, Clare Foster in the following ways:
Claire Foster, Data Protection Officer
Hidden Hearing Limited